Terms and Conditions

Before you register

Registration is open to players older than 18 who have also reached the age of majority in their own province. We may ask you to prove your age and keep the account on hold until the papers reach us. Residents of Alberta and Ontario cannot open an account with Spin Palace, and you play only where online gaming is lawful for you.

Your account

Keep your registration details current, because we can check them at any time and pause the account while a check is open. An activation e-mail may be sent to the address you registered, and account activity can stay paused until that step is done. To close the account, get in touch with Player Services.

Paying in

A payment card must be in the same name as your Spin Palace account, or the account may be suspended. Card details and other payment details are added or changed only through Player Services. Money cannot be moved from your account to another player or to a second account of your own.

Offers and bonus play

You can take each offer once only, and the same limit covers your family, your household address, e-mail address, phone number, card and any shared computer. Where an offer has its own promotion rules, those rules apply ahead of the general terms. For the welcome match bonus, the bonus amount has to be played through 35 times before it reaches your cash balance, and a maximum stake per round and per line applies until then.

Taking money out

Each withdrawal request is screened and waits for a rolling 24 hours, with no withdrawal processing over weekends. While it waits, you can still reverse it. Payments by bank wire or cheque go only to the name on the account. A large payout is made once notarised copies of a bank statement, a photo ID and a recent utility bill reach us.

Fair and regular play

Before a withdrawal is paid, play is reviewed for irregular patterns such as hedge betting or equal and zero-margin bets. Where irregular play is found, winnings can be held back.

Complaints

A formal complaint goes by e-mail within 6 months of the event. Add your username or account number, your full name and any evidence you have. No complaint can be logged in the first week after a withdrawal. Once the dispute phase starts, answer within 4 weeks, or the matter counts as resolved. If our internal process ends without agreement, eCOGRA can review the case with your Dispute Reference Number, and the Kahnawake Gaming Commission comes after that.

Law and licence

Spin Palace Casino is run by Baytree Interactive Ltd, a company registered in Guernsey and licensed by the Kahnawake Gaming Commission. Kahnawake law, as set by the Mohawk Territory, governs the agreement.