Contact Us
Live chat
Live chat is the quickest route for anything that needs an answer right away, and our team can also help there with privacy questions or to stop marketing offers.
E-mail works well for questions that are not urgent. We make every effort to handle each message within a reasonable time, though a short delay can happen.
Player Services
Player Services takes care of new or changed payment details, account closures and the checks that follow a mismatched card name.
Reporting a fault
Tell Customer Support about any fault you notice in our service, and we correct it as soon as we reasonably can.
Formal complaints
A complaint is sent by e-mail within 6 months of what happened, with your username or account number, your full name and any evidence. No complaint can be logged during the first week after a withdrawal. In the dispute phase you have 4 weeks to reply, after which an unanswered matter is closed as resolved.
Beyond our team
When our internal steps are finished, eCOGRA can look at the complaint if you hold a Dispute Reference Number. The Kahnawake Gaming Commission is the final step.