Privacy Policy

Information you give us

Signing up asks for a username and password, your first and last name, e-mail, birth date, gender, home address, country, phone number, occupation and an ID number. For verification we can request a copy of your ID and a proof of address. Card numbers and bank details are stored when you pay.

Information collected as you play

We keep a record of deposits, bets, bonuses, session length and high scores. Technical details such as your browser, operating system, screen size, IP address, device identifiers and location data are also logged. Chats, e-mails and calls with our team can be recorded for support, training and security.

How the information is used

Your data lets us run your account, process bets and payments, give support and keep a responsible gaming environment in place. It also helps us find fraud, meet Know Your Customer and anti-money laundering duties, settle disputes and improve our games and pages.

Marketing

We may send offers by e-mail, post, SMS or phone. You can change your marketing choices through Customer Services or stop further offers at any time via live chat. Service messages about your account still reach you after you unsubscribe from marketing e-mails.

Who receives your data

Your information is passed only to the parties our privacy notice lists, such as service providers, payment and credit reference partners, and authorities where the law requires it. Some of these partners work outside the European Union, and contractual safeguards cover those transfers.

How long it is kept

Data stays with us while your account is open and afterwards for as long as gambling, tax and anti-money laundering rules require, or longer where fraud prevention calls for it.

Your choices

You can ask us to show, correct, restrict or delete your personal information, or to send it to you in a machine-readable file. Some requests are limited by gambling regulation and reporting duties.

Security

We protect data with firewalls, intrusion prevention, encrypted connections, access controls and regular internal and external audits.

Age

Our services are meant only for adults over 18 or over the legal age where you live, whichever is higher. Information shared by anyone younger is deleted when we find it.

Questions and complaints

Use live chat for any question about your data. A complaint that concerns data protection only can also go to the Office of the Data Protection Authority in Guernsey.